Knowledge Base

Supported Browsers

• Chrome
• Firefox
• Microsoft edge
• Opera

Supported Operating System

• Microsoft Windows 7 and above (both 32 and 64-bit)
• Mac OS
• Microsoft Windows Server 2012 and above
• Linux

You can access all of timeTracko’s premium features as long as the beta version is available. It can be used without any restriction.

Visit https://timetracko.com/pricing.html to explore all the features supported on windows.

All features available on windows.

Every feature supported on Windows are supported on Mac too. Visit https://timetracko.com/pricing.html to explore all the feature.

(Coming Soon)

The free beta version of timeTracko does not require you to enter your credit card information.

Yes, timeTracko tracks time spent by the users on their computer including idle time, website/browser usage, application time, social media usages, and many more. An inbuilt timeTracko algorithm analyzes the usages and calculates the productivity of users which is primarily based on productive and unproductive apps and websites that you categorize.

You can change your timeTracko password easily from your dashboard. Go to “Settings” menu in your dashboard, click “Security”, enter your “Old Password'' and then enter “New Password”. Save the changes and it’s all set. In case you forget your password, click “Forget Password?” in the login page. An email containing a password reset link will shortly be sent to the associated email address. Follow the instructions to reset your password.

timeTracko supports:

• English

timeTracko tracks and records all the user activity on their personal computers and conveys this information to the timeTracko end server. This data is then analyzed to determine the productivity of employees and process optimization.

Yes it works offline. Whenever your user loses internet connection or whenever the internet connection disconnects, the agent will continue to record data and save everything locally (on your machine) as long as the agent is running on that machine.

timeTracko extends its service for small to large enterprises, in-house to remote offices, national to international companies and freelancers. timeTracko can be used to ensure conformance with compliance initiatives (GDPR, HIPAA, ISO etc.), for data prevention, administration monitoring, third party vendor monitoring and many more.

We are working on mobile apps for Android and iPhone, and will be available soon.

Follow these steps to get started with free timeTracko:

• Login with your timeTracko account and click on dashboard page.
• Click on Download timeTracko for Windows/Linux. Select your operating system.
• Once download is complete double click on installation file. After everything is configured, you can use timeTracko's free beta version.

Yes timeTracko does provide assistance for onboarding and system setup. We have customer success manager to answer any queries you have and help you to install, setup, onboarding, configuration and deployment.

timeTracko agents normally use less than 0.5% of CPU and 40-50MB of memory, depending on user activity making it lightweight. Therefore, it won’t have a substantial impact on your computer’s operation.

Yes.Check out https://timetracko.com/terms-of-service.html#hipaa-compliance for detailed insight.

Users need to login and click “Clock In” button on timeTracko agent in order for timeTracko to start tracking.

No, you can’t add the same users into multiple teams. However, you can add the same member at different workspaces.

Yes, employee monitoring is legal but there may be some restrictions on the type of activities you want to monitor or record. Consult your legal counsel and make sure you are deploying employee monitoring within the legal and regulatory guidelines applicable to your organization and jurisdiction.

Employee monitoring is an effective method to bring transparency within the organization. It helps to improve productivity and protect corporate resources by keeping track of how employees spend their time “during office hours”. In a nutshell, it is the process of preventing unacceptable behavior and, at least, curtailing such behavior before it can have adverse effects on the business.

Yes, you can create a monitoring profile for your users and turn monitoring on/off or change what they will be monitored for.

timeTracko tracks every user activity, including what websites are being used for how much time, and how they spent their time during the work hours. timeTracko provides employee analytics and provides flexibility to evaluate the entire team or an employee, with in depth information to help you keep informed about your workforce.

Internet/ website monitoring is the process of monitoring every website and unique URL visited by the employees during “office hours”. See https://timetracko.com/features/app-and-website-monitoring-software.html for more details.

Your metadata is kept as long as your account is active. Send us an email to support@timetracko.com and we’ll brief you on this matter.

Yes, we do our best to provide the best security to our customers. Check out https://timetracko.com/terms-of-service.html#security-and-compliance to learn more about security practices timeTracko follows.

No, you don’t have to restart the computer after installation for timeTracko agent to work.

No, timeTracko will use the timezone setup on the account. You can modify it through the “Settings” menu on your dashboard.

Yes, it is possible. Whenever your user loses internet connection or whenever the internet connection disconnects, the agent will continue to record data and save everything locally (on your machine) as long as the agent is running on that machine.

You should receive a verification email within minutes after signing up for timeTracko. If not, refresh your web browser or check your spam/junk folder. If you still have not received a verification email, please contact our live chat support or email us support@timetracko.com.

You may encounter errors when trying to uninstall the timeTracko app due to your Windows settings. Please check your Settings and enable authorization to uninstall the application.

If you’re still having trouble uninstalling the timeTracko agent, please contact our live chat support or email us at support@timetracko.com.

Check your Monitoring Setting panel and ensure that the website is turned on. Besides, check all the conditions specified on the “Website and Apps Usage Analysis” setting and make sure you have not specified any conditions that prevent you from monitoring certain websites. For instance, “Monitor only these websites” option will only monitor the websites that’s included in that field.

If you are not receiving auto-updates to the timeTracko app, that’s because the option to auto-update has not been enabled. To enable the feature, click on “Settings” on your timeTracko app. Find “Auto-update” and toggle on the switch. If the issue still persists, please initiate a chat with our live support or email us at support@timetracko.com.

In such case, you can collect Windows crash dump to capture what is causing the error and send us the file.

Contact our live chat support to know how to capture the crash dump.

If the app keeps disconnecting, then you are probably on a poor network connection. Make sure the internet connection is good. Also check your firewall configurations. For more details, Contact our live chat support.

Check your screen settings and make sure the screen recording is enabled on the monitoring profile of which the user is part of. Video capturing issues often occur when the screen recording is disabled.

In case of MacOS, this can happen due to the MacOS permission settings not configured correctly. For more details regarding configuration of MacOS permission settings, contact our support team at support@timetracko.com.

This can happen due to the MacOS permission settings not configured correctly. For more details regarding configuration of MacOS permission settings, contact our live chat support or email us at support@timetracko.com.

Possible cause:

• Employee was removed.
• Monitoring is disabled for that user/computer.
• Antivirus issues
• Firewall/proxy issues
• License limitation we'll provide you with a relevant solution.

This might be because of one of the following reason;

• The user locked their Windows session.
• The system went to sleep mode.
• The screen saver was activated.
• The user minimized the RDP window (for RDP session).

In such a scenario, ask the user to not perform any of such activities. For instance, ask the user to log out instead of using the lock command.

If the above-mentioned solutions do not work, please contact our live chat support.

If you are having email notifications issues, it might be because:

• Email client is blocking the email or treating them as spam: In such case, add the email address specified in the EMAIL SENT FROM field in the safe list.
• SMTP is configured incorrectly. Contact our support team at support@timetracko.com.
• Email notifications are disabled or not configured properly: Enable the notification settings.

First, figure out if the email used to sign into the dashboard is assigned as Admin role. After that, check that the used account is not over in storage or license limits. If either of the options doesn’t help, check the filter settings and make sure that the report filters are set properly for the correct data to be displayed. Sometimes, the dashboard is also not loaded because of the browser issue. Log in to the dashboard using a different browser. If only one browser is having issues, ensure the browser is up to date.

Please contact our live chat support, if the problem persists.

Screenshots are turned off by default. Make sure you have turned on the settings to view screenshots. If you’re still having trouble viewing the screenshots, please contact our live chat support team.

Windows will flag the timeTracko installer from time to time. Though it will not prevent you from installing the app, it may cause issues with certain features of timeTracko and prevent full use of the application.

If you witness such messages, right click on the installer and select “Properties”. Now, click on the “unblock” and apply, then reinstall the app.

You can also disable Windows Defender/Windows Security Reputation-based protection.

• Log in to your timeTracko account, and go to the Dashboard page.
• Click on Download timeTracko for Windows and Linux, and select your operating system.
• Once the download is complete, save and double-click the installation file.

• In the searchbox of the taskbar, go to the settings option.
• Navigate to Apps & Features for (Windows 10) and Program & Features for window 8.
• Locate the timeTracko app and click the uninstall button.

Contact with our support team via Live Chat Support or email us at support@timetracko.com.

• Log in to your timeTracko account (Admin), and go to the Dashboard page.
• Click on your profile picture and select the switch workspace option.
• Select create another workspace.

• Log in to your timeTracko account (Admin), and go to the Dashboard page.
• Go to the Teams option and click on Add New Team.
• Fill all the necessary fields and once everything is done, click to Create Team.

• Log in to your timeTracko account (Admin).
• Go to Members option and click on Add New Member option.
• Fill all the necessary fields and upload the files of Member details by clicking Bulk Upload.
• Once everything is done, click on Send Invites.

• Log in to your timeTracko account (Admin).
• Go to the Clients option, and click on the Add New Clientoption.
• Fill all the necessary fields and once everything is done, click on Add New Client.
• A confirmation mail will be sent to the client side.
• Once a client clicks on the confirmation email sent by timeTracko, the client’s account will be added.

The options such as edit, delete and restore workspace are also available. If you wish to access such features, please send an email tosales@timetracko.com or head over into the live support system.

Firstly, log in to your timeTracko account (Admin), and go to the Team page.

For edit

• Search for your team's name and click it once.
• Click on the Edit button that appears on the top right corner and make the necessary changes.
• Once everything is done, click on Save Changes.

For Delete

• Search for your team's name and click it once.
• Click on the Edit button that appears on the top right corner and remove all the employee names from the list.
• Once everything is done, click on Save Changes.

Note: There is also the option of directly accessing the edit page by clicking on the edit icon under the action column of the team you wish to edit or delete.

For Restore

• Click on the Archived option and search the Team’s name you want to restore.
• Click on the Restore button. Once everything is done, click on Save Changes.

• Log in to your timeTracko account (Admin), and go to the Members option.

For Edit

• Search for your member’s name.
• Click on the Edit icon that appears on right corner under Action column.
• Make the necessary changes and click on Save Changes.

For Delete

• Search for your member’s name
• Click on the Delete icon that appears on right corner under Action column.
• A dialog box will appear, then click the Yes Delete button.

For Restore

• Click on the Archived option and search the Member’s name you want to restore.
• Click on the Restore button. Once everything is done, click on Save Changes.

• Log in to your timeTracko account (Admin), and go to the Client option.

For Edit

• Search for your client’s name.
• Click on the Edit icon that appears on right corner under Action column .
• Make the necessary changes and click on Save Changes.

For Delete

• Search for your client’s name.
• Click on the Delete icon that appears on right corner under Action column .
• A dialog box will appear, then click the Yes Delete button.

For Restore

• Click on the Archived option and search the Client’s name you want to restore.
• Click on the Restore button. Once everything is done, click on Save Changes.

• Log in to your timeTracko account (Admin), and go to the Member page.
• Select the Employee whom you want to make manager.
• Click on the Convert To Manager button on the top right corner.

An activity level reflects the actual user activity at the point of work, for instance when the user types on a keyboard or uses a mouse.

The website you visit or the apps you use measures your activity level. In essence, if you use apps that are in the unproductive category, your activity level will be lower.

The significance of Average Activity Level is to measure the productivity of the individual employee during office time.

Employees must only use productive apps or websites, as well as use the mouse and keyboard on a regular basis, to increase their average Activity Level while working.

Average Tracko Score is the resultant statistic calculated by the combination of activity score (60%) and productivity score (40%).

Mathematically,

The significance of Average Tracko Score is to compare the overall activity as well as the productivity score of each employee, fostering healthy competition between them.

In order to increase average tracko score, employees must visit productivity apps and websites on a regular basis, hover over their mouse more often, and click their key more often.

timeTracko infrastructure is hosted in a fully redundant, secure environment, with access restricted to operations support staff only. This way we can leverage complete firewall protection, private IP addresses, and other security features.

You will find the “ auto-update” option in the settings menu of the timeTracko application. It is always possible to modify the settings to suit your preferences.

Only Admin has access to set the screenshot timer for the employees. By default, the screenshot is taken every 10 minutes. However, the admin can adjust it to one screenshot per minute (in 10 minutes, a maximum of 10 screenshots) or less than a maximum of 10 screenshots per 10 minutes, but not more than that.

• Log in to your timeTracko account (Admin), and go to the Screencast page.

For Blur Screenshots

• Search for the employee whose Screenshoot you want to blur.
• Select and Open the Screenshot by clicking it once.
• Scroll the Image and Select the Blur Screenshot option that appears on the bottom right corner.
• A dialog box will appear, then click on the Yes Blur button.

For Delete Screenshots

• Search for the employee whose Screenshoot you want to delete.
• Selectand Open the Screenshot by clicking it once.
• Scroll the Image and Select the Delete option that appears on the bottom right corner.
• A dialog box will appear, then click on the Yes Delete button.

• Log in to your timeTracko account (Admin), and go to the Dashboard page.
• Go to the Realtime Tracking option.
• Search for any member name you want to keep an eye on.
• Look for the "Action" section and select the "Live Screen" option.

Yes, timetracko has a manual time entry option that lets you add time entries specifying start and end times and dates.

• Log in to your timeTracko account (Admin), and go to the Dashboard page.
• Search Time & Attendance and click on the Time option.
• Click on Add Manual Time and fill date, employee name and reason to complete.

• Log in to your timeTracko account, and go to the Dashboard page.
• Search Time & Attendance and click on the Attendance option.
• Click on Apply for leave and fill employee name, leave category, leave type and description to complete.

• Log in to your timeTracko account(admin), and go to the Dashboard page.
• Look for Web and Apps Usage and select the Usage Overview option.
• You can search for any employee, you wish to look.
• Then you will be able to export employee total usage time, productive time, unproductive time along with tracko score.

Yes! Even when your internet connection fails, timeTracko will continue tracking your time, storing it in its local cache.Our servers will automatically sync your tracked time and screenshots once your internet connection has been restored. Your tracked time will then be displayed in your reports.

Office time represents time that your staff logged as user sessions. This is an amount of time that includes work time, idle time, break time, and personal time.

Work time is the gross amount of time which your employees logged as user sessions (not including break time and private time).

• Log in to your timeTracko account(admin), and go to the App Classification page.
• Go through the Title column and choose the app you want to categorize.
• Select the required option from Category dropdown.

You can change the default timezone from the settings menu on your dashboard. Go to Settings>General>Workspace>Timezone to change the default timezone.

If that’s the case, go to Setting>General>Notifications and toggle off by pressing the button.

The report displays time tracked information of only one device, so generally, it's best not to track time from more than one device at a time. However, if you track your time using both mobile and desktop, timeTracko desktop will take priority over the timeTracko mobile app when tracking time.

There are currently no features related to Two Factor Authentication (2FA) available in timeTracko. However, in the near future, this feature will be included in the upgraded version of timeTracko.